Get in Touch
Free Geek Vancouver
1820 Pandora Street
If you have any questions, do not hesitate to contact us at [email protected].
Return and Exchange Policy
- WE DO NOT OFFER CASH RETURN OR REFUNDS UNDER ANY CIRCUMSTANCES, ONLY STORE CREDIT.
- Desktop and laptop computers come with a 90-Day limited warranty and 14-day exchange period. Within 14 days from purchase, you can exchange a computer for store credit or for a product with similar value. 14 day exchange period counts from original invoice date and does NOT carry over. Warranty period starts on date you receive your machine.
- All other products carry a 14-day limited warranty. NO EXCHANGE ACCEPTED UNLESS PRODUCT IS FOUND FAULTY. This includes smartphones, tablets, monitors, desktop and laptop parts and accessories.
- You must bring the original receipt to receive an exchange or store credit.
- Unless otherwise advised, items returned in working condition are subject to a 15% restocking fee.
- If you need assistance in finding the best product for you: send us an email and we will be happy to help.
- PLEASE BRING IN 1 PIECE OF ID AND THE ORIGINAL CREDIT CARD USED FOR ONLINE ORDER FOR VERIFICATION WHEN PICKING UP YOUR ITEM IN-STORE.
- All items listed online are already tested and ready for pick up at the time of your choosing, unless it's a special request. For all special requests, please contact us via email before ordering if possible.
- If you do not choose a pick-up time at order confirmation, a follow-up email will be sent to you to confirm a pick-up time. Please check your email junk folder.
- All items that have still not been collected one month after the order was placed will be automatically returned to inventory. Orders for said items WILL BE CANCELLED AND REFUNDS WILL BE MADE FOR THE FULL AMOUNT MINUS A 15% RESTOCKING FEE.
PLEASE BRING IN 1 PIECE OF ID AND THE ORIGINAL CREDIT CARD USED FOR ONLINE ORDER FOR VERIFICATION WHEN PICKING UP YOUR ITEM IN-STORE.
In-store pickup from 11 am-5:30 pm, Tuesday-Saturday located at 1820 Pandora St, Vancouver, BC V5L 1M5